Who We Are and Websites We Own and Operate
Okano is a Japan-based golf equipment and accessories manufacturer and retailer headquartered at 701-5-23 Hirai, Edogawa Ward Tokyo Japan.
Why We Collect Information
Okano collects personal information because it is necessary to enable us to deliver products and services. For example, if you order a product, we need to have information such as your billing address, product choice, delivery information, and payment processing information. Your personal information also helps us communicate with you about our latest products, services, special offers, sweepstakes, contests, promotions, events and tournaments, and other information you might like to know about, if you so choose.
Additionally, we collect your personal information to help us design, deliver operation of, and tailor your experience on the Okano Websites. We may also correlate the personal information you have provided with information from other sources, which may help us to develop a more targeted user profile concerning you and/or your demographic information. For example, if you provide us with your personal information, we may crosscheck that against information that might otherwise be available through entities with whom we have a business relationship in order to develop a more in-depth demographic profile of you. We may also process personal information to target specific items of interest to you such as golf merchandise, fitting opportunities and events.
Information We Collect
Whenever you register a Okano product, send us an email, purchase a product from a Okano Website, register on one of the Okano Websites, enter a contest, sweepstake, or other promotion, submit data through one of our applications, call Customer Service, subscribe to one of our newsletters, interact with us via a social networking service, or otherwise transmit information via any of the Okano Websites, Okano may obtain and collect your personal information, such as the following:
Information We Collect Automatically
In addition to any personal information or other information that you choose to submit to the Okano Websites, we and our third-party service providers (including content and analytics providers and advertising companies) may use a variety of technologies that automatically or passively collect certain information whenever you visit or interact with the Okano Websites or one of our advertisements or other content elsewhere online (collectively referred to as “Usage Information”). Usage Information may include the browser, search terms you use; the URL that referred you to a Okano Website; all of the areas within the Okano Websites that you visit, the time of the visit, the links you select from the Okano Websites to elsewhere online, among other information about your visit.
Our systems may also automatically collect your IP address or other unique identifier of your computer, cell phone, or other device used to access the Okano Websites (collectively referred to as a “Device Identifier”).
Usage Information and Device Identifiers may be non-identifying or may be associated with you and therefore identifiable. Whenever we associate Usage Information or a Device Identifier with you, as an individual and identifiable person, we treat it as personal information.
Note that your browser settings may allow you to transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, the Okano Websites do not respond to a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” please visit .
Chat Rooms and Forums
The Okano Websites may now, or in the future, include chat rooms, forums, message boards, and/or news groups. Any information you disclose in these areas becomes public information. You should exercise caution before disclosing your personal information via these public venues, which you do at your own risk. If you do so, you may receive unsolicited emails or "spam" from others. Okano cannot safeguard the privacy of personal information you choose to disclose online in this manner.
How We Collect Information
We collect information in three primary ways:
Children's Online Privacy Protection
Okano does not knowingly collect contact or personal information from children under 13. Nor are the Okano Websites intended to solicit information of any kind from children under 13. If we become aware that we have inadvertently received information from a child under 13, we will delete such information from our records. If you want to notify us of our receipt of information by children under 13, please do so by emailing us at .
California users under the age of 18 may request the removal of their content or information publicly posted on the Okano Websites by e-mailing us at . Please note that most of the user content that appears on the Okano Websites is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
You can disable cookies. By modifying your browser preferences, you can accept or reject cookies, or request a notification when a cookie is set.
Use of Web Beacons
The Okano Websites and certain emails sent to consumers who have not disabled their browsers for web beacons and cookies contain electronic images (called "pixels", "transparent GIF files", or "web beacons") that allow us and our advertising partners to view and access cookies. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In some cases, these files are provided by our online management partner. These files enable our online management partner to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to the Okano Websites. The cookie was placed by us or by another advertiser that works with our online management partner. We may also include web beacons in HTML-formatted newsletters and other emails containing graphics that we send, so we may count the number of newsletters and emails that have been opened and read.
Advertising and Online Tracking
We may also use web beacons and cookies to understand your online behavior on the Okano Websites and in communications with Okano to tailor advertisements and other communications shown and sent to you advertising our goods and services. With both cookies and web beacons, the information stored by the web beacon or cookie does not contain your name, address, telephone number, or email address. Our systems do not recognize browser “Do Not Track” signals, but several of our service providers who utilize these cookies and other tracking technologies on the Okano Websites enable you to opt out from receiving this type of advertising. For more information about third party cookies and web beacons, including information about how to opt out of these technologies, click .
Use of IP Addresses
Okano does not store or record the Internet Protocol ("IP") addresses of visitors to the Okano Websites for marketing purposes, although we may store IP addresses in server logs for features such as to keep your shopping cart active, for system maintenance purposes, or to store the source location whenever someone provides personal information. An IP address is a number assigned to your computer whenever you access the Internet. An Internet Service Provider ("ISP") typically assigns a random IP address to your dial-up. For local area network ("LAN"), DSL, or cable modem users, an IP address may be permanently assigned to a particular computer. We typically cannot determine your identity solely based upon your IP address. However, your IP address does reveal what geographic area you are connecting from, or which ISP you are using. Finally, other websites you visit have IP addresses, and we may collect the IP addresses of those websites and their pages, but these IP addresses do not tend to be associated with Internet users.
How We Use the Information We Collect
Okano may use your personal information in the following ways:
How We Share Your Information
For example, if you are located in Mexico and you place an order on okanogolf.com, we will share information about you and your order with our preferred international seller of Okano items in your area, eShopWorld, so that eShopWorld can complete your transaction. Information we will share with eShopWorld includes your name, e-mail address, mailing address (if you have provided one), phone number, and items in your shopping cart. eShopWorld is a third party that is not a Okano affiliate or subsidiary. For more information about how eShopWorld will use your information, please read its . If you are located in Mexico and do not want us to share your information with eShopWorld, do not click “Checkout” on okanogolf.com.
Okano may also use your personal information for marketing and survey purposes on behalf of itself and its affiliates and subsidiaries; when legally required, Okano will obtain your express consent to such use in advance. Okano may appoint third party agents in connection with such marketing and survey efforts. Okano may disclose personal information to select third-party retailers via the Okano mobile fitting application, MyFittingExperience, while you are visiting these retailers for a fitting, to support your prospective and actual purchases from the retailer.
If you have exercised your opt-out rights, Okano may use or disclose your personal information: (1) when legally ordered to do so by a lawful subpoena or court order, (2) if you violate or breach an agreement with Okano and Okano seeks legal redress, (3) if we believe you will harm the property or rights of Okano or those of Okano's other customers, (4) under exigent circumstances to protect the physical safety of Okano, its employees or contractors, users or the general public, (5) to validate credit card numbers for charging for fee services where relevant, (6) where we have some other legal obligation to process your personal information, or (7) in connection with any relevant transaction or other contract we have with you.
Okano may share aggregate statistical information with business partners, sponsors or other third parties. For example, we may tell an advertiser that X number of visitors visited a certain area on the Okano Websites, or that Y number of men and Z number of women filled out registration forms. Such information is not treated as personal information because it does not identify you.
Okano Text Message Programs
Okano offers various text message programs from time to time. You may elect to receive text messages. If you sign up to receive text messages, we will send you marketing and other information. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart reminders. If you opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number, when you read a message, your carrier’s name, the date, the time, and the content of your messages, transactions you conducted with us on okanogolf.com, and ay other information that you provide to us.
If you have opted-in to receive text messages from Okano, you can opt-out of receiving future text messages at any time by texting STOP to our text messages. Please see the terms and conditions applicable to our to learn more, including how to opt-out of receiving future text messages. Message & Data Rates May Apply. For Customer Service, please contact us at 877.860.8624 between 6 AM and 4 PM PST, Monday through Friday, or email us at .
Your Rights & Choices About the Information We Collect
It is important that you are able to control your personal information. We are committed to providing you with control over your personal information. To the extent required by applicable law, you have the right to request a copy of your personal information that we maintain in our systems and databases and, where appropriate, request that we update, correct, or delete your personal information, or that we no longer contact you.
Please be aware that it is not always possible to completely delete, erase, or comply with your request with respect to all of your personal information without some residual data backups in our systems and databases, because we still need to process your personal information for the purpose the data was collected, or we need your information to comply with legal obligations, perform contracts, resolve disputes, and for other legitimate reasons.
We are also unable to delete your transactional data related to your purchases and returns because we need to keep these records as long as required by applicable law.
If we are precluded from honoring your request to delete your personal information, we will inform you of the reasons for the rejection. We will process all such requests within 30 days of receipt or within such other time as specified by applicable law. Please submit your requests to .
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure so that we do not disclose personal information to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Occasionally, it may take us longer than 30 days to process your request, for example, if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
If you have a registered account with Okano and would like to update or delete your contact information, please visit the “Account Settings” section and update the “Personal Data” section of your personal information details.
Your Rights & Choices for Marketing Communications
You will not receive marketing communications from Okano unless you have opted in by checking the box under Account Settings on a Okano Website. Should you opt-in to receiving marketing communications, you have the right to opt-out at any time by managing your Account Settings, emailing us at , or clicking on the "unsubscribe" link at the bottom of the newsletter or email. Please note that it may take us 10 business days to honor your request or a shorter period where required by law.
Retention of Personal Information
Your personal information may be retained by Okano for as long as the purposes for which the personal information was collected continue and require it, or if the retention is necessary for our legal or business purposes. For example, we may need to retain your personal information if we need to defend a legal claim or in case of a dispute. In addition, we retain the right to keep non-identifiable information related to game performance, use of Okano products and/or applications for research and development purposes to improve our products and user experience. Should you have opted-in to Okano marketing, we will retain your personal information for marketing purposes until you notify us (by opting out) that you no longer wish to receive marketing materials from us.
Transfer and Processing of Information to the United States
Okano is a United States corporation headquartered in California. Information we collect from you will be transferred and processed in the United States. Although access to the Okano Websites is available around the world, use and enjoyment of the Okano Websites is governed and operated in accordance with the laws of the United States. Where activity of Okano as operator of Okano Websites subjects it to European data protection laws, Okano complies with the requirements of those laws and regulations. Okano makes no representations that the Okano Websites are governed or operated in accordance with the law of any other state. If you are located outside the United States, please be aware that personal information you provide and/or collected by Okano may be transferred to and processed in the United States and the United Kingdom.
The Okano Websites use physical, electronic and managerial security measures to protect the loss, misuse and alteration of information under our control.
The Okano Websites do not require you to set up a user ID and password unless you subscribe create an account under Account Settings, enroll in some of our other services or create a purchasing account with us. We recommend you do not divulge your password to anyone. Okano will never ask you for your password in an unsolicited telephone call or email.
Unfortunately, no data transmission over the Internet or any wireless network is 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit, and you do so at your own risk. You can report network abuse, including suspected malware or phishing, and any other risk of security violation by emailing .
Notice to California Residents
California users under the age of 18 may request the removal of their content or information publicly posted on the Okano Websites. Please note that most user content that appears on the Okano Websites is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
To make an Erasure Law request, email us at with Erasure Law (under age 18) in the subject line, and include your full name, e-mail address, and postal address in your message. We will respond within 30 days or as otherwise required by law.
Shine the Light Law
If you are a California resident, you can request a list of personal information, if any, we have shared with third parties for their own marketing purposes. We will also give you a list of such third parties. You can make this request once per year. Please be aware that we do not currently disclose personal information to third parties for their own marketing purposes.
To make a Shine the Light request, email us at with Shine the Light in the subject line, and include your full name, e-mail address, and postal address in your message. We will respond within 30 days or as otherwise required by law.
California Consumer Privacy Act
If you are a California resident, you have the following additional privacy rights:
You or your designated agent may exercise any of your California Consumer Privacy Act rights by emailing us at or calling us at 877.860.8624 between 6 AM and 4 PM PST, Monday through Friday . We will need to verify your identity (or your agent’s where appliable) prior to addressing or fulfilling a request made pursuant to the CCPA. Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information. If we cannot verify your or your agent’s identity within 45 days, we may deny your request. Otherwise we will respond within 30 days or within such other time as specified by law.
Information Disclosed for a Business Purpose:
Sources of Information:
Business Purposes for Collection and Use of Information:
Do Not Track.